Terms of Service

1. Business use and eligibility

The Service is intended for business and organizational use by adults. You may use the Service only if you can legally enter into these Terms and, when acting for an organization, are authorized to use the Service on its behalf.

2. Accounts and organizations

You must provide accurate account information and keep authentication methods and credentials secure. You are responsible for activity performed through your account except to the extent caused by Commonset's breach of these Terms or applicable law.

Organization owners and administrators may manage memberships, access, integrations, governance settings, billing, and other organization-level controls. If your account is provided by an employer or other organization, that organization may control your access to its Commonset workspace and Customer Content.

3. Acceptable use

You may not use the Service to violate applicable law or another person's rights; gain or attempt to gain unauthorized access to systems, accounts, data, or tenant boundaries; bypass security measures, access controls, or usage limits; distribute malware or intentionally harmful code or capability content; disrupt or materially interfere with the Service; upload or use content you do not have the right to provide or use; or misuse connected-provider credentials or cause Commonset to violate a third-party provider's terms.

Legitimate security review, testing, and governance work is permitted when you are authorized to assess the relevant systems and content.

4. Customer Content

"Customer Content" means capability files, skills, instructions, prompts, tools, workflows, metadata, versions, review information, and other content that you or your organization submit to, store in, or connect to the Service.

You retain ownership of Customer Content. You grant Commonset the limited rights reasonably necessary to host, process, transmit, transform, analyze, display, secure, and otherwise handle Customer Content to provide, maintain, support, and improve the Service as requested by you, subject to the Privacy Policy and any applicable signed customer agreement.

You are responsible for having the rights and permissions necessary to provide and use Customer Content.

5. Commonset intellectual property

Commonset and its licensors retain all rights in the Service, software, designs, documentation, trademarks, and platform technology, excluding Customer Content.

Subject to these Terms and any applicable plan or signed agreement, Commonset grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes while your account is authorized to do so.

6. Feedback

If you provide feedback or suggestions about the Service, you allow Commonset to use them without restriction or obligation to you. This does not give Commonset ownership of Customer Content or your confidential information.

7. Third-party services and AI providers

The Service may connect to third-party identity providers, AI providers, source repositories, billing providers, storage systems, and other services. Customer-directed connections may cause information or Customer Content to be transmitted to those providers.

Your use of third-party services remains subject to their terms and policies. Commonset is not responsible for changes, outages, data handling, or other acts of third-party services outside Commonset's control. You authorize Commonset to exchange information with connected services as needed to perform the actions you request.

8. Preview, beta, and pilot functionality

Preview, beta, experimental, or pilot functionality may change, be limited, or become unavailable. Unless a signed agreement states otherwise, such functionality may be provided without the support, availability, or feature commitments applicable to generally available functionality.

A signed pilot, order form, or other customer agreement controls to the extent it conflicts with these Terms.

9. Fees, subscriptions, and cancellation

Paid plans are billed according to the pricing, checkout terms, order form, or other commercial terms presented when purchased.

The self-service Team plan renews monthly until cancelled. Cancellation takes effect at the end of the current billing period, and access to paid Team features continues through that period. Fees already paid are non-refundable and are not prorated, except where required by law or otherwise agreed by Commonset.

Business and Enterprise fees, billing terms, renewal terms, and other commercial commitments may be set in an applicable order form or other signed agreement.

10. Confidentiality

These public Terms do not create broader mutual confidentiality obligations beyond the rights and restrictions expressly stated here. Commonset will handle Customer Content as described in these Terms, the Privacy Policy, and any applicable signed customer agreement.

Design-partner, Business, Enterprise, and other negotiated agreements may include additional confidentiality obligations and will control to the extent they conflict with these Terms.

11. Privacy and data protection

Commonset's collection, use, disclosure, retention, and protection of personal information are described in the Privacy Policy. Where applicable, a signed customer agreement or Data Processing Addendum may provide additional terms governing customer data.

12. Security

Commonset uses administrative, technical, and organizational safeguards designed to protect the Service and information it processes. No method of transmission, storage, or system operation can guarantee absolute security.

You are responsible for protecting your credentials, managing authorized access to your organization, and configuring connected providers appropriately. Additional information about Commonset's current technical posture is available on the Security and trust page.

13. Suspension and termination

Commonset may suspend or restrict access when reasonably necessary to address a security risk, unlawful use, material breach of these Terms, nonpayment, abuse, or material harm to the Service or other users.

Customers may terminate or cancel according to the applicable plan, checkout terms, order form, or signed agreement. For paid plans, cancellation takes effect at the end of the current billing period unless otherwise agreed.

After termination or expiration, access to the Service and Customer Content may end subject to any applicable paid-through period, export rights, or signed agreement. Commonset's retention and deletion of information after termination are governed by the Privacy Policy, applicable law, and any applicable customer agreement. These Terms do not create a separate contractual retention or deletion timetable.

14. Service changes

Commonset may modify, add, or remove features as the Service evolves. Material reductions to commitments made in a paid signed agreement will be handled according to that agreement.

We may discontinue all or part of the Service subject to applicable law and any contractual commitments that apply to the affected customer.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." Commonset disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.

Commonset does not warrant that the Service will be uninterrupted or error-free, that every security issue will be detected, or that AI-generated, automated, or third-party outputs will be accurate, complete, safe, or suitable for a particular use. You remain responsible for deciding what your organization approves, distributes, and relies on.

16. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill arising out of or relating to the Service or these Terms.

Except for liabilities that cannot legally be limited, each party's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount paid or payable by the customer to Commonset during the 12 months preceding the event giving rise to the claim. If no fees were paid, the aggregate liability cap is $100.

A signed agreement between Commonset and the customer may establish different liability terms and will control to the extent it conflicts with these Terms.

17. Indemnification

The customer will indemnify Commonset against third-party claims arising from Customer Content that the customer did not have the right to provide or use, the customer's unlawful use of the Service, or the customer's material violation of the acceptable-use restrictions in these Terms.

This obligation does not apply to the extent a claim results from Commonset's breach of these Terms, gross negligence, or willful misconduct. A signed agreement between Commonset and the customer may establish different indemnification obligations and will control to the extent it conflicts with these Terms.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction of those courts.

19. Changes to these Terms

Commonset may update these Terms as the Service evolves. If a change materially affects your rights or obligations, we will provide notice as appropriate and update the effective date above.

Continued use of the Service after revised Terms take effect constitutes acceptance where permitted by law.

20. Contact

Questions about these Terms may be sent to hello@commonset.ai.